Improving password security

Using strong passwords doesn’t mean that your user account is safe. Large-scale password database leaks and intelligent password guessing attacks can still compromise your accounts.

Risk-based Authentication (RBA) is an approach to improve account security on websites without forcing users to use Two-factor Authentication (2FA).

Risk-based Authentication

How does it work?

During login, RBA estimates a risk score based on the login behavior.

  • On a low risk (e.g. same device as always), access to the website is granted.
  • On a medium risk (e.g. unknown device), the website asks for additional information to confirm the claimed identity (e.g. confirmation of email address).
  • On a high risk, access is denied.

Who uses RBA?

RBA is getting more and more important.

We studied popular online services and found evidence that Google, Facebook, LinkedIn, Amazon and GOG.com are using it.

Want to know more about their state of practice?

Risk-based Authentication dialog of LinkedIn

Risk-based Authentication dialog of Amazon

What’s the user perception?

We studied this question with 65 users in our usability lab. The results show that

  • Users mostly prefer RBA over 2FA.
  • Users find RBA more secure than password-only authentication.
  • RBA’s perceived security is comparable to 2FA.

However, these impressions strongly depend on the type of online service that deploys RBA. For more details:

Risk-based Authentication dialog of Amazon

Which re-authentication method should we use?

On medium risk, users are asked for re-authentication.

But how long does this take and how do users feel about it? We tested three RBA re-authentication schemes with over 500 participants to find out more.

Want to know which scheme performs best?

Risk-based Authentication dialog of LinkedIn